SHIPPING, RETURNS, CARE

 

SHIPPING

Coco May currently offers domestic shipping only. We ship USPS ground. If you need your item sooner, please contact us at cocomaystudios@proton.me. If you are an international buyer, please contact us at cocomaystudios@proton.me. 

We are not responsible for items once we deliver them to the post office. We have no influence over the U.S. Postal Service.

In recent weeks, the postal service has exhibited slower shipping times than we would like, so patience is deeply appreciated.

During weekdays, we attempt to ship the day of or the day after receiving your order. If those days are postal holidays, we ship once the post office is operational again. We are not open on weekends and holidays.

Back-ordered items are not in stock and, therefore, take longer to process and ship. If you purchase an back-ordered item, we will contact you with an estimated shipping time.

RETURNS

We accept returns within 7 days of delivery and. you must contact us at cocomaystudios@proton.me prior to returning the item. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, refunds will not be issued.

CARE

Remember the golden rule of jewelry: last on, first off. Please wipe down your jewelry frequently (after every use, if possible) with a dry, clean cloth. Do not wear while showering or swimming. And always keep your jewelry in a safe location, each in their own space (our pouches and boxes are great for this) so that they don't get jostled about.